Support

We're here to help with anything about June Kids.

Contact us

Email our team and we'll reply within 1–2 business days. To help us answer faster, include the email address on your June Kids account, your device model and a short description of the problem.

hi@junekids.xyz

Frequently asked questions

I can't sign in or I forgot my password
On the login screen, tap Forgot password and follow the code we email you. If you originally signed up with Apple or Google, use the same button again. Still stuck? Email us at hi@junekids.xyz with the email address on your account.
How do I manage or cancel my subscription?

iPhone / iPad: open the Settings app → tap your name → Subscriptions → June Kids. You can also open it from the app under Settings → Subscription.

Android: open Google Play → profile icon → Payments & subscriptions → Subscriptions.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You keep access until the period ends.

I paid but my plan isn't showing. How do I restore purchases?
Make sure you're signed in to the same June Kids account, then go to Settings → Subscription and tap Restore purchases. If your plan still doesn't appear, email us with your account email and the date of purchase.
How do I get a refund?
Purchases made on iPhone or iPad are handled by Apple. Request a refund at reportaproblem.apple.com. Purchases made on Android are handled by Google Play. For anything else, contact us and we'll help.
What are story credits?
Credits are used to create new stories and use AI features. Your plan adds credits every month: the Standard plan includes 500 credits a month and the Pro plan includes 1,200 credits a month. You can see your balance in the app under Settings.
How do I delete my account and data?
In the app, go to Settings → Personal Details and tap Delete Account. This permanently deletes your account and the data linked to it. You can also email us from your account email and we'll delete it for you. Deleting your account doesn't cancel an App Store or Google Play subscription, so cancel that separately (see above).
How are my photos and voice recordings used?
Photos you choose are only used to create Photo Stories and character avatars. Voice recordings are only used to narrate stories in a familiar voice and to talk with the storyteller. We never sell your data. Read the details in our Privacy Policy.
How do I set up my June device?
Turn on the device and follow the setup steps in the app. When asked, allow the app to connect to the June_Setup Wi-Fi network, then choose your home Wi-Fi. The location permission is only used to detect this setup network. The June device is optional; the app works fully without it.

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